CallCheckers works by contacting your sales or service team as a prospective customer or client and then evaluates the service that we receive as that client or customer.
In order to effectively evaluate your team we provide several characteristics for you to choose to customise this "customer".
The options include:
- Age: Adolescent, Adult, Mature, Retired
- Business Type: Blue Collar, White Collar, Professional
- Role Tier: Entry, Mid, Senior, C-Level
- Mood/Personality Type: Analytical, Controlling, Empathetic, Creative
We also ask you to provide a general description of a typical customer enquiry such as what sort of solution we should be asking for as well as any additional information/questions we would be expected to know/ask.