CallCheckers

Are your sales team dealing with enquiries promptly and effectively? Are they making the calls they say they are? To the standard you need?

Often your customer service team are the face and brand of the company. Make sure they know the customer is #1!

Don't rely on your call center to self audit. See immediate improvement in performance and quality with CallCheckers in place.

Benefits

Improved service delivery by 3rd party service providers
Measurable, time-based behavioural management & training indicators
A sales/service responsiveness score out of 5 which is calculated using 5 measures of sales and service technique
A breakdown of the grade for each skill measure where we identify any weaknesses
A recording of the call lets you listen to your sales/service team
Recommendations and suggestions on how to improve or combat any areas of weakness
Quality assurance and compliance testing
"Hot Swap" for urgent or critical issues instantly