Benefits
-
Improved service delivery by 3rd party service providers
-
Measurable, time-based behavioural management & training indicators
-
A sales/service responsiveness score out of 5 which is calculated using 5 measures of sales and service technique
-
A breakdown of the grade for each skill measure where we identify any weaknesses
-
A recording of the call lets you listen to your sales/service team
-
Recommendations and suggestions on how to improve or combat any areas of weakness
-
Quality assurance and compliance testing
-
"Hot Swap" for urgent or critical issues instantly